If you have linked the ATO to your myGov account, most of your ATO mail will go directly to your myGov Inbox, rather than via post to us.
When you link your myGov account as your tax agent we will no longer receive paper copies of:
Assessment notices
Statements of account
Confirmations and reminder notices
Activity statements or Instalment notices
Paper PAYG and GST quarterly instalment notices
As part of the ATO’s digital improvement program, they decided to stop issuing paper quarterly PAYG and GST Instalment notices. Many people who do not have or actively use myGov may have stopped receiving any form of communication regarding these notices.
After receiving negative feedback about the changes, the ATO have now stated they will begin issuing paper copies of notices once again. However, this does not apply to everyone. Anyone whose statements were being sent via paper directly to their address, will need to contact the ATO to update their preferences. Where possible, we suggest that you link the ATO service to your myGov, as the ATO will continue to push for all communication to go electronically and this will most likely not be the only time the ATO change your preferences.
For taxpayers that have been impacted by these changes, the ATO will work with clients to agree on support options such as lodgement deferrals, payment plans and the remission of any general interest charges.
The ATO have made it clear that they will still be working on developing a digital solution for PAYG and GST instalment notices in a way to make it practical for both registered tax agents and their clients.
We recommend that all clients with an active myGov account, monitor their myGov account and also select the option to be notified via text or email when new documents are issued.
If you believe you may have been affected by the changes, please either contact the ATO on our office on 03 9584 2277.